Refund Policy & Terms of Service

1.1 Payment Structure

When you book a place on a Live Course, your payment is split into two parts:

• A deposit to reserve your place in the cohort.
• A balance payment, which is due before your course begins.

We also offer a Klarna instalment option (3 equal interest-free payments) and a flexible plan of up to 10 monthly instalments. Instalment plans are subject to the same refund terms below.

1.2 Your Statutory Right to Cancel (14-Day Cooling-Off Period)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your booking within 14 calendar days of making your initial payment, without needing to give a reason.

If you cancel within this 14-day window:

• You are entitled to a full refund of all payments made, including your deposit.
• We will process your refund within 14 calendar days of receiving your cancellation notice.
• Refunds will be made to your original payment method.

To cancel within your cooling-off period, contact us at enquiries@snappygurus.com with your name and course details. No specific reason is required.

1.3 Cancellation After the Cooling-Off Period

1.4 Course Cancelled by Snappy Gurus

If we are unable to run a course for any reason, you will receive a full refund of all payments made, including your deposit. We will notify you as early as possible and issue your refund within 14 calendar days.

1.5 Transferring Your Place

If you are unable to proceed with your booked intake, you may request a transfer to a future intake before the first lesson. Transfers are subject to availability and must be requested at least 7 days before the course start date. Your deposit remains non-refundable. You may only transfer your place once.

1.6 Instalment Plans and Third-Party Finance

Your right to a refund applies to the total amount paid at the time of cancellation. We will initiate the refund to the original payment method and, where applicable, notify Klarna or our payment processor. Any outstanding instalments that have not yet been collected will be cancelled. We are not responsible for any fees or charges imposed by third-party finance providers.

2.1 How Sessions Work

• You purchase session credits and use them to book a session with a mentor of your choosing.
• Sessions take place via video call (e.g. Google Meet, Zoom) using your mentor's booking link.
• Session length, focus, and preparation requirements are agreed between you and your mentor at the time of booking.

2.2 Cancellation and Rescheduling

We expect both mentors and mentees to treat each other's time with respect.

2.3 When Refunds or Credit Returns Apply

• Your mentor did not attend the session and made no contact before or after.
• Your mentor cancelled with less than 24 hours' notice and no rescheduled session took place within 14 days.
• Your mentor engaged in misconduct, harassment, or behaviour that breached our Code of Conduct.
• Your mentor significantly misrepresented their experience, qualifications, or the scope of what they could offer.
• A significant technical failure on the mentor's side prevented any meaningful session from taking place. This must be reported within 24 hours of the scheduled session time.

2.4 When Refunds Do Not Apply

• You attended a session but were unsatisfied with the advice or guidance received.
• The session did not result in the outcome you were hoping for.
• You cancelled with less than 24 hours' notice.
• You did not attend and did not contact your mentor.
• You were underprepared or did not engage meaningfully during the session.
• The session was completed as agreed between you and your mentor.
• More than 30 days have passed since the session took place and no dispute was previously raised.

Live Courses

• Places are limited and allocated on a first-come, first-served basis following a short application and fit call.
• Course content, schedule, and cohort size are set by Snappy Gurus and may be adjusted where reasonably necessary.
• Sessions are delivered remotely. You are responsible for ensuring you have a suitable internet connection and device.
• If you miss a session, we will do our best to provide catch-up support, but we cannot guarantee recordings in all cases.
• Alumni community access continues beyond the programme dates at no additional cost. This is provided in good faith and is not a contractually guaranteed ongoing service.
• A certificate of completion may be issued at our discretion upon finishing the programme.
• Snappy Gurus reserves the right to remove a participant where their behaviour breaches our Code of Conduct. Refund eligibility in such cases is at our discretion.

1-to-1 Mentoring

• Snappy Gurus provides the platform and facilitates the connection. The mentoring session itself is provided by the independent mentor.
• Mentors set their own availability and areas of focus. You choose who to book based on their profile.
• Snappy Gurus does not guarantee any particular outcome from a mentoring session.
• Mentors are working industry professionals. Their profile information is provided by them. While we carry out reasonable checks, we cannot guarantee the accuracy of all claims made in mentor profiles.
• Mentors are independent professionals. They are not employees or agents of Snappy Gurus Ltd.