Snappy Gurus Ltd Privacy Policy
Snappy Gurus Ltd customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
Contact Details
Post
319A Uttoxeter Road, Blythe Bridge, , STOKE-ON-TRENT, Staffordshire, ST11 9QA, GB
Telephone
07940713609
Email
enquiries@snappygurus.com
What information we collect, use, and why
We collect or use the following information for student education and welfare:
- Payment details and financial information including transactions
- Information relating to compliments and complaints
- Video recording of classes, lectures and speakers which may include your personal Discord profile, but will never be shared publicly, unless specific consent is given to do so.
We collect or use the following personal information for dealing with queries, complaints or claims:
- Names and contact details
- Financial transaction information
We collect or use the following information for information updates or marketing purposes:
- Names and contact details
- Marketing preferences
- Records of consent, where appropriate
- Alumni records
We collect or use the following information to comply with legal requirements:
- Health and safety information
- Criminal offence data (including Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)
- Safeguarding information
- Any other personal information required to comply with legal obligations
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information for student education and welfare are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for information updates or marketing purposes are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information to comply with legal requirements are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Where we get personal information from
- Directly from you
- Publicly available sources
- Market research organisations
How long do we keep information
We keep your information for 24 months after you finish our course or until you specifically request the removal of your data from our storage, we do not personally collect any information for joining our community, other than if you sign up to our emailing list, for which we’ll hold your information until you specifically request the removal of your data from our storage, or 5 years without contact.
For more information on how long we store your personal information or the criteria we use to determine this, please contact us using the details provided above.
Who we share information with
Data processors
Discord Inc
This data processor does the following activities for us: Discord is where we hold our events, community and courses, and they have their own data collection methods, separate from our own, and not affiliated with Snappy Gurus Ltd.
Others we share personal information with
- Organisations we need to share information with for safeguarding reasons
- Organisations we’re legally obliged to share personal information with
- Publicly on our website, social media or other marketing and information media
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Last updated
22/04/2026
